Frequently Asked Questions
Everything you need to know about styling your home with KAS.
What is the typical shipping timeframe for KAS orders?
We process most orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout for faster delivery.
Do you offer international shipping for your home decor items?
Yes, we ship our premium home collections globally. Shipping costs and delivery times vary by country and are calculated automatically at the checkout stage.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day return policy for most items in their original, unused condition. Please note that for hygiene reasons, certain bedding items like pillows and duvets cannot be returned once the packaging is opened.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
KAS accepts all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment solutions such as PayPal, Afterpay, and Klarna for your convenience.
How should I care for my KAS linens and textiles?
To ensure the longevity of your products, we recommend following the specific care instructions found on the label of each item. Generally, we suggest a cold, gentle machine wash and avoiding harsh chemicals or bleach.